Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Ross Holder,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Ross Holder  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Ross Holder  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

You will receive an ‘NATC Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. NATC will not refund you if you have forgotten to take this with you.

NATC does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. NATC will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however NATC accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

NATC does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact NATC customer services team immediately.

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

NATC reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate.

NATC accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us as soon as possible.

NATC use their own transport wherever possible but do use third party companies where appropriate.

NATC reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

POLICIES & NOTICES

Waiting Time

On journeys collecting from an airport, as standard, NATC allows all passengers 45mins maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £30/hr pro rata.

NATC will honour requests for a “deferred” collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.

NATC will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to info@natc-tours.co.uk

Waiting time for all other journeys will be charged at £30/hr pro rata, either from the scheduled collection time or for any stop en-route.

Tolls

All Tolls are included in the instant online quotes.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

NATC will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from NATC confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07510206262.

Refunds will not be issued in the following circumstances:

• No refund is made if the passenger does not show up for pre-paid journeys.
• No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
• All other circumstances where a refund may be possible should be addressed directly with NATC.

Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of  Ross Holder,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
   1. retrieve, display and view the Content on a computer screen
   2. print one copy of the Content
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of  Ross Holder.

Prohibited use

1. You may not use the Website for any of the following purposes:
   1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
   2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
   3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Availability of the Website and disclaimers

1. Any online facilities, tools, services or information that  Ross Holder  makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  Ross Holder  is under no obligation to update information on the Website.
2. Whilst  Ross Holder  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. Ross Holder  accepts no liability for any disruption or non-availability of the Website.
4. Ross Holder  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
3. To the maximum extent permitted by law,  Ross Holder  accepts no liability for any of the following:
   1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
   2. loss or corruption of any data, database or software;
   3. any special, indirect or consequential loss or damage.

General

1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contract (Third Party Rights) (Scotland) Act 2017 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. This Agreement shall be governed by and interpreted according to the law of Scotland and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Scottish courts.

Ross Holder details

1. Ross Holder of, Edinburgh, operates the Website www.natc-tours.co.uk.You can contact Ross Holder by email on info@natctours.co.uk.